At Expert Online Tools, we respect your privacy and take care with how information is collected, used and stored when you visit our website or place an order with us.

This policy explains what information we may collect, why we need it, how it may be used, and how cookies and similar technologies may operate on our website.

1. Who We Are

This website is operated by:

PETNA TRADING LTD
Company Number: 15973746
Unit 9
Ozdil House
River Way
Harlow
CM20 2DR
United Kingdom

If you have a question about this policy or how your information is handled, you can contact us at:

Email: sales@expertonlinetools.com

Phone: +44 745 741 65 57

Our customer support team is available 08:00 AM–8:00 PM, every day, including weekends and UK bank holidays.

2. Information We May Collect

The information we collect depends on how you use our website.

When you place an order

We may need information such as:

Your name
Billing and delivery address
Email address
Telephone number
Order details
Delivery information
Payment-related information required to process your purchase

Payment card details are handled through the relevant payment service rather than being unnecessarily retained by us.

When you contact us

If you contact our customer service team, we may keep the information you provide so that we can respond to your enquiry and maintain a record of the communication.

When you use our website

Technical information may also be collected automatically, such as:

IP address
Browser and device type
Operating system
Pages visited
Approximate usage information
Date and time of visits
Website interaction data

This information helps us understand how the website is being used and identify technical problems.

3. How We Use Your Information

We use personal information only where there is a genuine reason to do so.

Depending on the circumstances, this may include:

Processing and fulfilling orders
Arranging delivery or Click & Collect
Providing customer support
Responding to enquiries
Processing refunds and returns
Maintaining appropriate business and transaction records
Improving website performance and functionality
Protecting the website against misuse, fraud or security issues
Meeting legal and regulatory obligations

We do not needlessly collect information simply because it is available.

4. Payment Information

Payments made through Expert Online Tools may be processed by third-party payment providers.

We may receive information confirming that a payment has been made, together with relevant transaction details, but payment providers generally handle sensitive card information through their own secure systems.

We do not ask customers to send complete card details to us by email or through customer support.

5. Delivery and Service Providers

To complete your order, certain information may need to be shared with companies providing services on our behalf.

For example, this can include:

Courier and delivery companies
Payment service providers
Website and hosting providers
IT and technical service providers
Professional advisers where necessary

Only information relevant to the service being provided should be shared.

For example, a delivery provider may need your name, delivery address and contact information in order to deliver your purchase.

6. How We Protect Your Information

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse or disclosure.

However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.

You should also take reasonable precautions when using the internet, including keeping your own devices and account information secure.

7. How Long Information Is Kept

We do not keep personal information indefinitely without a reason.

Information is retained for as long as reasonably necessary for the purpose for which it was collected, including where we need to:

Complete an order or provide customer service
Maintain business and accounting records
Deal with returns, refunds or disputes
Meet legal, tax or regulatory requirements
Protect our legitimate business interests

Different types of information may therefore be retained for different periods.

8. Your Privacy Rights

UK data protection law gives individuals a number of rights concerning their personal information.

Depending on the circumstances, you may have the right to:

Ask for access to personal information we hold about you
Request correction of inaccurate information
Ask for information to be deleted where applicable
Request restriction of certain processing
Object to particular uses of your information
Request your information in a portable format where applicable
Withdraw consent where processing is based on consent

Some rights are subject to legal conditions and exceptions.

If you would like to exercise a privacy right, contact us using the details below.

Email: sales@expertonlinetools.com

We may need enough information to confirm which records your request relates to.

9. Cookies Explained

Cookies are small files or similar technologies that can be stored on your device when you visit a website.

They allow a website to remember information about your visit and can help certain features work correctly.

At Expert Online Tools, cookies may be used for different purposes.

Essential Cookies

These are required for important website functions, such as navigating the site, maintaining shopping basket functionality or completing an online purchase.

Where these cookies are necessary for the website to provide a service you have requested, they may operate without optional cookie consent.

Functional Cookies

These can help the website remember choices and provide a more convenient browsing experience.

Analytics Cookies

Where used, analytics technologies help us understand how visitors use the website, such as which pages are visited and how the website performs.

This information can help us improve the site.

Advertising or Marketing Cookies

Where applicable, these technologies may be used to understand interactions with advertising or to help measure the effectiveness of marketing activity.

Non-essential cookies should only be used in accordance with applicable UK privacy and cookie requirements.

10. Managing Cookies

Depending on the cookie technology being used, you may be able to manage optional cookies through our website’s cookie settings.

You can also control or delete cookies through your browser settings.

Please be aware that blocking certain cookies may affect how some parts of the website operate. Essential functions, such as parts of the shopping or checkout process, may not work properly if necessary technologies are disabled.

11. Third-Party Websites

Our website may contain links to external websites or services.

Once you leave Expert Online Tools and visit another website, that website’s own privacy and cookie policies will apply.

We recommend checking the privacy information of any third-party website before providing personal information.

12. Children’s Privacy

Our website is intended for general customers and is not specifically directed at children.

We do not knowingly seek to collect unnecessary personal information from children.

If you believe that information belonging to a child has been provided to us unnecessarily, please contact us so that we can review the situation.

13. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time.

Changes may be made when our website, services, technology, legal requirements or data-processing arrangements change.

The latest version will be published on this page, together with the date it was last updated.

14. Contact Us About Privacy

If you have a question about this policy, want to make a privacy request, or would like to understand how we use your information, please contact:

PETNA TRADING LTD
Unit 9
Ozdil House
River Way
Harlow
CM20 2DR
United Kingdom

Email: sales@expertonlinetools.com

Phone: +44 745 741 65 57

Customer support: 08:00 AM–8:00 PM, 7 days a week, including UK bank holidays.

We aim to handle privacy enquiries clearly and responsibly.