Welcome to Expert Online Tools. These Terms & Conditions explain the rules that apply when you browse our website, purchase products from us or use our services.

By using the website, you agree to follow these terms. Please read them carefully before placing an order.

1. About Us

Expert Online Tools is operated by:

PETNA TRADING LTD
Company Number: 15973746
Unit 9
Ozdil House
River Way
Harlow
CM20 2DR
United Kingdom

Email: sales@expertonlinetools.com

Phone: +44 745 741 65 57

Our customer support team is available 08:00 AM–8:00 PM, every day, including weekends and UK bank holidays.

2. Using Our Website

You may use our website for lawful purposes only.

You must not use the website to:

Break any applicable law or regulation
Attempt to gain unauthorised access to our systems
Introduce malicious software or harmful code
Interfere with the normal operation of the website
Use our content or website in a misleading or fraudulent way

We may restrict or suspend access where we reasonably believe the website is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices displayed on the website are accurate and up to date.

However, product packaging, appearance, dimensions, colours or other details may occasionally vary from photographs or descriptions where changes have been made by the manufacturer.

Minor differences that do not affect the essential characteristics or functionality of a product will not necessarily constitute a fault.

If an important product detail is unclear before you order, please contact us.

4. Product Prices

Prices shown on the website are those applicable at the time of purchase.

We take care when displaying prices, but an obvious pricing or listing error may occasionally occur.

If an obvious error affects the price of an item you have ordered, we may contact you before processing the order to explain the error and provide the available options.

5. Placing an Order

When you place an order through the website, you are making an offer to purchase the selected products.

After receiving your order, we may send an acknowledgement confirming that the order has been received. This acknowledgement does not necessarily mean that your order has been accepted.

An order is accepted when we confirm that it has been accepted for processing or dispatch.

We reserve the right to decline or cancel an order in reasonable circumstances, including where:

A product is no longer available
There is an obvious pricing or product-description error
We are unable to obtain payment authorisation
We reasonably suspect fraudulent or unlawful activity
A technical problem has affected the order

If we cancel an order after payment has been taken, the relevant payment will be refunded.

6. Payment

We accept eligible payments by debit or credit card, including:

Visa
Mastercard
American Express

Payment must be successfully authorised before an order can be processed.

We do not charge an additional card payment fee.

7. Delivery

Eligible orders may qualify for free door-to-door courier delivery.

Delivery is generally expected within 3 working days after dispatch, although this is an estimated timeframe rather than a guaranteed delivery date.

Depending on the product, size and weight of the order, delivery may be handled by Royal Mail, DPD or DHL, or another suitable delivery service.

Delivery times can occasionally be affected by courier operations, peak periods, weather conditions or other circumstances outside our reasonable control.

Click & Collect

Where Click & Collect is available, collection is free.

Orders selected for collection are normally prepared within 1 working day. Please wait for confirmation from us before travelling to collect your order.

Collection address:

PETNA TRADING LTD
Unit 9
Ozdil House
River Way
Harlow
CM20 2DR
United Kingdom

8. Returns, Refunds and Faulty Products

If you need to return an item, please contact us before sending anything back.

For information about our return process, change-of-mind returns, faulty or damaged goods and refunds, please refer to our Returns & Refunds Policy.

Nothing in these Terms & Conditions is intended to remove or reduce any consumer rights you have under applicable UK law.

9. Your Responsibility When Ordering

Before completing a purchase, you should check that:

The selected product is suitable for your intended use
Your delivery details are correct
The product specifications meet your requirements
Any relevant compatibility information has been considered

If you provide an incorrect delivery address, this may cause delays or additional arrangements to be required.

10. Website Content and Intellectual Property

Unless otherwise stated, the content published on Expert Online Tools, including text, graphics, page layouts, branding and other website materials, belongs to us or is used with appropriate permission.

You may view and use the website for your own personal or legitimate business purposes.

You must not copy, reproduce, republish, distribute or commercially exploit substantial parts of our website content without appropriate permission.

Product names, trademarks and brand references remain the property of their respective owners.

11. Links to Other Websites

Our website may contain links to third-party websites.

These links may be provided for convenience or additional information. We are not responsible for the content, availability, security or privacy practices of websites operated by third parties.

Your use of another website will be subject to that website’s own terms and policies.

12. Website Availability

We aim to keep Expert Online Tools available and operating correctly, but we cannot promise that the website will always be uninterrupted, error-free or available at all times.

Maintenance, technical problems, hosting issues or circumstances outside our control may occasionally affect access.

We may also update, change or temporarily withdraw parts of the website where reasonably necessary.

13. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Subject to this, we are not responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.

Nothing in these terms affects your legal rights as a consumer, including rights relating to products that are faulty, incorrectly described or otherwise do not meet the requirements imposed by applicable law.

14. Events Outside Our Control

Sometimes circumstances beyond our reasonable control may affect our ability to fulfil an order or provide a service.

These circumstances may include significant transport disruption, severe weather, industrial action, major technical failures, interruptions to essential services or other events that could not reasonably have been prevented.

Where such an event affects your order, we will take reasonable steps to keep you informed and minimise the impact.

15. Privacy

Information collected through your use of Expert Online Tools is handled in accordance with our Privacy & Cookie Policy.

That policy explains what information we collect, why it is used, how it may be shared and the rights available to you under applicable data protection law.

16. Changes to These Terms

We may update these Terms & Conditions when necessary, for example because our services change or legal and regulatory requirements are updated.

The version published on this page will apply to future use of the website and future orders, subject to any rights you already have under applicable law.

17. Applicable Law

These Terms & Conditions are governed by the laws of England and Wales, unless applicable consumer protection law requires otherwise.

If a dispute cannot be resolved directly with us, the courts of England and Wales may have jurisdiction, subject to any mandatory rights you may have under applicable consumer law.

18. Questions or Complaints

If you have a question about these terms, an order or a problem with our service, please contact our customer support team.

PETNA TRADING LTD
Unit 9, Ozdil House
River Way
Harlow
CM20 2DR
United Kingdom

Email: sales@expertonlinetools.com

Phone: +44 745 741 65 57

Opening hours: 08:00 AM–8:00 PM, every day, including weekends and UK bank holidays.

We will do our best to deal with enquiries and complaints promptly and fairly.